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How We Handle Your Personal Data

At ppgoki, we collect only what we need to run your account securely and process your deposits through Touch 'n Go, GrabPay, Boost dan FPX.

Data collected only for account operationTouch 'n Go, GrabPay, Boost dan FPX payment data encryptedNo sale of personal data to third partiesAccess requests answered within 14 daysMalaysia-region data handling standards

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Browse What We Collect and Why

ppgoki Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with ppgoki, we collect your name, email address, contact number, and the payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX transactions. We also log session data — device type, IP address, and pages visited — to

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detect unusual account activity and prevent unauthorised access. Transaction records are kept for the period required under applicable Malaysian financial regulations and are not used for any purpose beyond account verification and dispute resolution. We do not collect data beyond what your account operation requires, and
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we do not share your personal information with advertising networks. Where access or eligibility to our services is discussed, it depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

You can submit a data access request, correction request, or deletion request through any of the channels below.

DATA HANDLING STANDARDS

Explore How We Protect Your Account Data

Our data handling practices cover six areas: encryption of payment data, cookie controls, account-level security, data retention schedules, the team responsible for your data, and the steps to…

Payment Data Encryption

All Touch 'n Go, GrabPay, Boost dan FPX transaction identifiers are encrypted in transit and at rest using AES-256.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand which pages you visit most.

Account Security Measures

Each account is protected by hashed password storage and optional two-factor authentication via SMS or an authenticator app.

Data Retention Schedule

Account records are retained for as long as your account is active and for the statutory period required by Malaysian…

Privacy Officer Contact

A designated Privacy Officer oversees all data handling at ppgoki.

How to Request Data Changes

Submit a correction or deletion request through live chat or email with your account ID attached.

Your Privacy Rights at ppgoki

These questions cover the data rights most commonly raised by account holders in Malaysia — from what we collect and why, to how you can access, correct or remove your information and how we handle third-party data sharing.

We collect your name, email address, phone number, and the payment identifiers tied to your Touch 'n Go, GrabPay, Boost dan FPX or FPX transactions. We also log device type and session data to protect your account from unauthorised access.

Yes. Submit a data access request via live chat or email with your account ID. We aim to deliver a full data report within 14 calendar days of verifying your identity. The report covers account records, transaction history and session logs.

We do not sell or rent your data to advertisers or data brokers. Data is shared only with payment processors like Touch 'n Go and GrabPay strictly to complete your transactions, and with fraud detection services under strict confidentiality agreements.

Account records are kept for the statutory period required under applicable Malaysian financial regulations after your account is closed. Session logs are purged after 12 months unless they are linked to an unresolved dispute or regulatory inquiry.

Start a live chat or send an email with your account ID and details of what needs correcting. After we verify your identity, the correction is applied and a written confirmation is sent to your registered email address, usually within seven business days.

We use functional cookies to maintain your login session and analytics cookies to see which sections of the site you visit. You can decline analytics cookies from your account settings panel without any effect on deposits or withdrawals.

Contact our Privacy Officer directly via the support email listed on ppgoki.com. If you remain unsatisfied after our response, you may raise the matter with the relevant data protection authority in Malaysia, depending on what local law permits.

How We Handle Your Personal Data

Contact Us About Your Data

Explore How We Protect Your Account Data

Payment Data Encryption

Cookie Controls

Account Security Measures

Data Retention Schedule

Privacy Officer Contact

How to Request Data Changes

Your Privacy Rights at ppgoki

01 What personal data does ppgoki collect when I open an account?

02 Can I request a copy of all the data ppgoki holds about me?

03 Does ppgoki share my personal data with third parties?

04 How long does ppgoki keep my account data after I close my account?

05 How do I ask ppgoki to correct inaccurate personal data?

06 What cookies does ppgoki use and can I turn them off?

07 Who do I contact if I believe my privacy rights have not been respected?

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